Terms and Conditions

1. Introduction

These Terms and Conditions (“Terms”) govern your use of this website (“our site”) and the services provided by Francesca (Franki) Salter, Specialist Dietitian (“I”, “me”, “my”).

By accessing this website or booking services, you agree to be bound by these Terms. If you do not agree, you must not use this site or book services.

These Terms are intended to ensure clarity, fairness, and a safe, professional experience for all clients.

I am registered with the Health and Care Professions Council and practise in line with HCPC standards and relevant professional guidelines. I am also a member of the British Dietetic Association.

2. Use of This Website

The content on this website is provided for general information only and may be updated or changed at any time without notice.

You agree to use this site only for lawful purposes. You must not:

  • Misuse or attempt to disrupt the website

  • Copy or reproduce content without permission

  • Use the site in any way that may harm its availability or accessibility

I reserve the right to update, modify, or remove content on this website at any time without notice.

3. Services

I provide specialist dietetic services focused on supporting recovery from eating disorders, disordered eating, and improving your relationship with food.

Services:

  • Are delivered remotely via video consultation using Google Meet

  • Are tailored to the individual

  • Are based on evidence-based practice and professional standards

These services do not replace medical care. You remain responsible for seeking support from your GP or other healthcare professionals where appropriate.

You are responsible for:

  • Ensuring a suitable, private environment for sessions

  • Having adequate internet access

  • Providing accurate and up-to-date information about your health

4. Booking and Payment

Appointments are requested via the contact form on this website. An appointment slot is not fully confirmed or reserved until payment terms are met.

Booking & Deposit

A 40% non-refundable deposit is required at the time of booking to secure your appointment. Until this deposit is received, your session time is not reserved, and Dietitian Franki reserves the right to book another client into that time slot.

Final Payment Deadline

The remaining 60% balance must be paid at least 72 hours before your scheduled session. Secure video consultation links will only be issued once full payment is received. If the remaining balance is unpaid at the 72-hour mark, Dietitian Franki reserves the right to cancel the appointment. The 40% deposit will be retained to cover administrative setup, pre-appointment preparation, and care coordination.

The deposit reflects:

  • Administrative and clinical time spent preparing for your session ahead of schedule.

  • The lost clinic capacity and difficulty of refilling unconfirmed slots at short notice.

5. Cancellation and Rescheduling

I understand that plans can change and aim to keep this policy fair, transparent, and aligned with professional boundaries.

More than 72 hours' notice

  • To Reschedule: You are entitled to one free reschedule per appointment booking, provided the rescheduled session takes place within 7 days of the original slot (subject to clinic availability). If a mutually agreeable slot cannot be found within 7 days, the appointment will be treated as a cancellation; the 40% booking deposit will be forfeited to reflect the loss of clinic capacity, and any remaining balance paid will be fully refunded to you. If you wish to cancel or reschedule this new slot a second time, the deposit is forfeited and a new deposit will be required to book again.

  • To Cancel: You may cancel your appointment with more than 72 hours' notice. Your remaining 60% balance will be fully refunded if paid early. The 40% booking deposit is strictly non-refundable to reflect administrative preparation and care coordination. If you have not yet paid your remaining balance, no further payment is required.

Less than 72 hours’ notice

The full session fee is charged and is non-refundable. This includes requests to change appointment times or dates on the same day. If you have already paid the remaining balance, that balance is forfeited. If you request a change late and have not yet cleared your final balance, you remain liable to pay the outstanding balance to reflect the lost clinic slot. Dietitian Franki reserves the right to decline any future bookings or rebookings until all outstanding balances are cleared. Any newly rescheduled appointment outside of practitioner-approved same-day adjustments will incur a separate, full session fee.

However, if your original slot can be successfully rebooked by another client, any remaining balance paid will be refunded to you as a courtesy (the 40% deposit is retained to cover preparatory clinical work). All short-notice adjustments remain entirely at the practitioner's clinical and operational discretion.

No-Shows (Non-attendance without notice)

If you have not joined within 10 minutes of the scheduled start time, the session will be considered a no-show. In this case, the full session fee is strictly charged and non-refundable.

Additional Attendance Terms:

  • Sessions will end at the scheduled time and cannot be extended if you arrive late.

  • If you arrive at least 10 minutes late, the session will be cancelled and treated as a late cancellation or no-show (as outlined above), depending on whether prior notice was given.

  • Exceptions to these terms may be made exclusively at the practitioner's discretion under exceptional circumstances.

6. Discovery Calls

Discovery calls are offered free of charge and are subject to availability.

  • These may be rescheduled with at least 72 hours’ notice

  • Missed calls may limit future availability

7. Disclaimer

  • Website Content: The information provided on this website is for educational purposes only. It is designed to support your understanding of nutrition but does not constitute medical advice, diagnosis, or treatment.

  • Consultations: Individual consultations involve dietetic assessment and dietetic treatment. While this constitutes clinical treatment, it is specifically focused on dietetic and nutritional intervention. It does not replace the medical or psychiatric management provided by your GP, psychiatrist, or other primary healthcare providers.

  • Medical Concerns: You should always seek guidance from your GP or primary care team for overall medical concerns.

  • Outcomes: Recommendations are highly tailored to your clinical needs, but outcomes will vary between individuals.

8. Emergency and Crisis Support

My services are not suitable for individuals requiring urgent or crisis support.

If you are in immediate distress or at risk:

  • Contact your GP

  • Contact emergency services

  • Use appropriate crisis support services

If I believe you require a higher level of care, I may recommend alternative or additional support.

9. Scope of Practice

I practise in line with recognised professional standards and clinical guidelines, including those published by the National Institute for Health and Care Excellence and the Royal College of Psychiatrists (Medical Emergencies in Eating Disorders guidance).

Dietetic support may not be appropriate where a higher level of medical or psychiatric care is required. This may include situations where:

  • You are experiencing significant psychological distress without appropriate support from a qualified psychologist, psychological therapist, or psychiatrist

  • Dietary change may increase risk to your safety (for example, worsening suicidal thoughts)

  • You meet clinical “red flag” criteria indicating high medical risk, such as those outlined in MEED guidance (e.g. very low BMI, significant or rapid weight loss, severe cardiovascular indicators, or other markers of medical instability)

  • You are unable to engage in dietary or behavioural changes in a way that can be supported safely in a remote setting

  • Any other physical or psychological indicators suggest that a higher level of care is needed

Examples of MEED “red flag” indicators include:

  • BMI below 13

  • Rapid or significant weight loss (e.g. of 1kg or more2 o per week over 2 or more consecutive weeks)

  • Heart rate below 40 bpm

  • Significant blood pressure abnormalities or postural instability

  • No food and/or fluid intake for 2 or more days

  • Significant electrolyte imbalance or ECG abnormalities

This list is not exhaustive.

Where it is not safe or appropriate to continue, I will discuss this with you and support you in accessing more suitable services.

I reserve the right to decline or discontinue services where clinically necessary to ensure your safety and wellbeing.

You are expected to provide accurate and up-to-date information about your health to support safe care. However, clinical decisions regarding suitability for dietetic support remain my professional responsibility.

10. Confidentiality

All sessions are confidential and conducted in line with professional standards.

Confidential information may only be shared:

  • With your consent

  • Where required by law

  • Where there is a risk to your safety or the safety of others

11. Limitation of Liability

To the fullest extent permitted by law, I will not be liable for any indirect or consequential loss arising from the use of this website or services.

You remain responsible for decisions made based on the information provided.

Nothing in these Terms excludes or limits liability for:

  • Death or personal injury caused by negligence

  • Fraud or fraudulent misrepresentation

  • Any other liability which cannot be excluded under applicable UK law

12. Intellectual Property

All website content is owned by or licensed to me.

You may not reproduce, distribute, or use content without prior written permission.

13. Changes to These Terms

I reserve the right to update these Terms at any time.

Continued use of the website or services indicates acceptance of any updates.

14. Governing Law

These Terms are governed by the laws of England and Wales.