Frequently Asked Questions
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To ensure high‑quality care and to protect the time reserved exclusively for your session, the following booking and cancellation terms apply.
Booking & Payment
A 40% non‑refundable deposit is required at the time of booking to secure your appointment.
The remaining balance is due 72 hours before your session.
The deposit reflects the preparation time involved and the difficulty of filling cancelled appointments at short notice. Requiring the remaining balance 72 hours before your session ensures that your appointment time is fully reserved for you.
Rescheduling & Cancellations
I understand that plans can change. To keep things fair and transparent:
More than 72 hours’ notice
You may reschedule once without charge.
If you choose to cancel, your balance (minus the deposit) will be refunded.
Less than 72 hours’ notice
The full session fee may be charged if the appointment cannot be rebooked.
If I am able to fill the slot, only the deposit will be retained.
No‑shows (no prior notice received)
The full session fee is charged, as the appointment time cannot be rebooked and the full cost of the session is lost.
Additional Information
This policy exists because it is generally very difficult to backfill cancelled sessions, and consistency is essential for effective dietetic support.
I cannot extend appointments where you are late, as another person may be waiting after you. Please join your session a couple of minutes before the start time to ensure you are on time.
If you arrive more than 10 minutes late, the session may need to be cancelled and treated as a late cancellation or no-show (as above), depending on whether notice was given. Exceptions may be made at the practitioner’s discretion in exceptional circumstances.
I understand that life can be unpredictable, and I truly value your commitment to your health. By booking a session, you acknowledge and agree to these terms.
Thank you for prioritising your wellbeing — your appointment time is your dedicated space to focus on rebuilding your relationship with food and your body.
Discovery calls:
Discovery calls are offered free of charge and can be highly sought after. These can be rescheduled with at least 72 hours’ notice, so that the slot can be offered to someone else if you can no longer attend.
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Please reach out through the contact form on the Bookings/Contact page to schedule a discovery call or an initial appointment!
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All appointments are held online, via Google Meet. This is so that I can reach anyone, from anywhere in the UK and internationally
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This is highly individual and depends on the amount of support you need. I would recommend at least 3 follow-up sessions after your initial appointment to be able to have sufficient time to truly get to know you and work on the changes you want to achieve.
I have needed to support some people over a period of several months or years to enable them to fully recover from an eating disorder or disordered eating.
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Please reach out through the contact form on the Bookings/Contact page if what you are looking for cannot be found in the FAQs
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Yes, you can bring another person with you to our sessions, however sometimes, to support you the best I can, I may need to speak to you alone. Please discuss this with me when making appointments.
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I accept self-referrals as well as referrals from GPs, therapists, and other professionals.
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I aim to create a space that feels safe, compassionate, and genuinely supportive — while also being active, collaborative, and focused on helping you move forward.
I don’t believe that recovery is achieved by focusing on weight alone. In my work, the priority is helping you rebuild a genuinely healthy, peaceful relationship with food. As that relationship heals, changes in weight or body shape may happen — but they’re treated as natural side effects, not the goal of our work together.
My approach is warm, non-judgemental, and grounded in understanding. I know how vulnerable it can feel to talk about food, your body, and your relationship with eating, so we go at a pace that feels manageable for you. At the same time, I bring a positive, energetic style to sessions, helping you feel engaged, understood, and supported to make meaningful changes.
I also bring strengths linked to my ADHD into my work — such as flexibility, creativity, and the ability to think alongside you in a dynamic, responsive way. This means sessions are not one-size-fits-all; we adapt things so they actually work for you and your life.
In our sessions, we might:
explore your relationship with food and how it has developed
build your understanding of nutrition and how it supports both physical and mental health
work together to create realistic, supportive plans that help you move towards your goals
identify and gently challenge beliefs or patterns that may be keeping you stuck
develop practical strategies to help you feel more confident, consistent, and at ease with eating
My role is to work alongside you, so that over time, you can build a more stable, flexible, and trusting relationship with food that lasts.
Above all, this work is about helping you feel more nourished, more in control, and more able to live your life beyond food and eating.